Get the help you are looking for

Tasklada is a professional freelance marketplace that connects skilled freelancers with clients looking for quality services across multiple industries.

Yes. TaskLada takes security seriously:

✅ 256-bit SSL encryption for all data transmission ✅ PCI DSS compliant payment processing ✅ Two-factor authentication available ✅ Secure data centers with 99.9% uptime ✅ Regular security audits and penetration testing ✅ NDPR compliant (Nigeria Data Protection Regulation)

We never share your personal information with third parties without your explicit consent. See our [Privacy Policy] for full details.

No. TaskLada's Terms of Service prohibit multiple accounts. Each person or business entity may only maintain one account.

Exceptions:

• You can switch between freelancer and client modes within one account
• Businesses can create a company account separate from personal accounts

Violations result in:

• Account suspension
• Payment holds
• Permanent ban for repeated violations

1. Click "Forgot Password" on login page
2. Enter your email address
3. Check your email for reset link
4. Click link and create new password
5. Link expires in 1 hour

Yes, but please note:

Before Deletion:

• Complete all active projects
• Withdraw all funds from your wallet
• Download any important documents or invoices
• Cancel any active subscriptions

To Delete:

1. Go to Account Settings > Account Management
2. Click "Delete Account"
3. Confirm your decision
4. Enter your password
5. Account deleted immediately

No minimum experience required, but success depends on your skill level:

Entry-Level Freelancers (0-2 years):

• ✅ Can absolutely join and succeed
• ✅ Focus on smaller projects first (₦10,000-30,000)
• ✅ Build portfolio through initial projects
• ✅ Be honest about experience level
• ✅ Charge competitive rates while learning

Mid-Level Freelancers (2-5 years):

• ✅ Target medium projects (₦30,000-100,000)
• ✅ Showcase specific industry experience
• ✅ Charge market-rate prices
• ✅ Position yourself as specialist

Expert Freelancers (5+ years):

• ✅ Premium projects (₦100,000+)
• ✅ Direct invitations from clients
• ✅ Command top-tier rates
• ✅ Thought leadership opportunities

Tip: Be honest about your experience level. Clients appreciate authenticity and clarity.

Freelancer Service Fee: 10% of project earnings

Example:

• Client pays: ₦100,000
• TaskLada fee: ₦10,000 (10%)
• You receive: ₦90,000

Clients:

Before Work Starts:

• ✅ Full refund if you cancel before freelancer begins
• ✅ Funds returned to original payment method
• ✅ Processing time: 3-5 business days

After Work Starts:

• ⚠️ Refunds depend on project milestones completed
• ⚠️ Must demonstrate freelancer didn't deliver
• ⚠️ TaskLada mediates refund amount

After Work Delivered:

• ❌ No refunds if work meets agreed requirements
• ⚠️ Partial refunds only if significant quality issues
• ⚠️ Must open dispute within 3 business days

Freelancers:

• ❌ Service fees are non-refundable
• ❌ Cannot refund completed earnings

For full refund policy, see our [Terms of Service].

With TaskLada's escrow system, this cannot happen.

Before work begins, the client must fund escrow. If they fail to deposit payment, you simply don't start the project.

If Client Disputes After Delivery:

1. You and client attempt to resolve directly
2. If unresolved, either party can escalate to TaskLada
3. Our support team reviews evidence:
   • Original project requirements
   • Communication history
   • Deliverables submitted
   • Industry standards
4. Decision made within 3-5 business days
5. Funds released per decision

Protection: As long as you deliver according to agreed requirements, you will be paid.

Escrow Protection System:

Step 1: Client Funds EscrowWhen a client hires you, they deposit project payment into secure escrow. This money is held safely by TaskLada.

Step 2: You Work ConfidentlyYou complete the project knowing payment is guaranteed and secured.

Step 3: Delivery & ReviewYou submit deliverables. Client reviews and either:

• Approves → Money released to you immediately
• Requests revisions → You make changes, resubmit
• Disputes → TaskLada support mediates

Step 4: Payment ReleaseOnce approved (or auto-released after 3 days), funds transfer from escrow to your wallet.

Benefits:✅ Freelancers guaranteed payment for completed work ✅ Clients guaranteed delivery before payment ✅ Reduces scams and fraud ✅ Fair dispute resolution

Primary Currency: Nigerian Naira (₦)

All projects are priced, paid, and settled in Nigerian Naira. We do not currently support USD, EUR, GBP, or other currencies.

Why Naira-only?

• Eliminates currency conversion fees
• No exchange rate fluctuation risk
• Faster payment processing
• Better for local Nigerian economy
• Simpler tax reporting

Standard Limits:

• Minimum withdrawal: ₦5,000
• Maximum withdrawal: ₦5,000,000 per transaction
• Daily limit: ₦10,000,000
• Monthly limit: Unlimited (for verified accounts)

Unverified Account Limits:

• Monthly limit: ₦100,000
• Must verify ID to withdraw more

No Limits On:

• Number of withdrawals per day
• Withdrawal frequency
• Wallet balance size

Payment Timeline:

Step 1: Work Completion

• You submit final deliverables
• Client has 3 days to review

Step 2: Client Approval

• Client approves work
• Funds released from escrow to your wallet immediately

Step 3: Withdrawal

• You request withdrawal to bank account
• Money arrives in 0-2 hours (instant to next day)

Total Timeline: Typically 1-5 business days from delivery to bank account

Auto-Release: If client doesn't respond within 3 business days, funds automatically release to your wallet.

For Clients (Project Funding):

• ✅ Debit Cards (Visa, Mastercard, Verve)
• ✅ Bank Transfer (All Nigerian banks)
• ✅ USSD Banking
• ✅ TaskLada Wallet (pre-funded balance)
• ✅ Paystack Payment Gateway

For Freelancers (Withdrawals):

• ✅ Direct bank transfer to any Nigerian bank
• ✅ Instant transfers (0-2 hours)
• ✅ No withdrawal fees

Pricing Guidance by Experience Level:

Entry-Level (0-2 years):

• Graphic Design: ₦5,000-15,000 per project
• Content Writing: ₦5-15 per word
• Web Development: ₦30,000-80,000 per site
• Social Media Management: ₦20,000-40,000 per month
• Virtual Assistance: ₦15,000-30,000 per month

Mid-Level (2-5 years):

• Graphic Design: ₦15,000-50,000 per project
• Content Writing: ₦15-35 per word
• Web Development: ₦80,000-250,000 per site
• Social Media Management: ₦40,000-100,000 per month
• Virtual Assistance: ₦30,000-60,000 per month

Expert (5+ years):

• Graphic Design: ₦50,000-200,000+ per project
• Content Writing: ₦35-100+ per word
• Web Development: ₦250,000-1,500,000+ per site
• Social Media Management: ₦100,000-400,000+ per month
• Consulting/Strategy: ₦50,000-200,000 per day

Pricing Strategies:

1. Project-Based (Recommended for beginners)

• Fixed price for defined scope
• Clear deliverables
• Easier to estimate time

2. Hourly (For ongoing or unclear scope)

• Track time spent
• Flexible for changes
• Requires trust

3. Retainer (For long-term clients)

• Monthly fee for X hours/deliverables
• Predictable income
• Stronger relationships

4. Value-Based (For experienced freelancers)

• Price based on results/impact
• Requires proven track record
• Highest earning potential

Tip: Research competitor rates on TaskLada. Filter by your skill and see what similar freelancers charge.

Instant to 24 hours, depending on profile completeness:

Instant Approval (70% of freelancers):If your profile includes:

• ✅ Complete bio (200+ words)
• ✅ Professional photo
• ✅ 3+ portfolio samples
• ✅ Skill assessment passed
• ✅ Email and phone verified

24-Hour Review (25% of freelancers):If your profile needs review:

• ⚠️ Unclear portfolio samples
• ⚠️ Incomplete information
• ⚠️ First-time freelancer with no portfolio

Rejected (5% of applicants):

• ❌ Fake/stock portfolio images
• ❌ Plagiarized content
• ❌ Inappropriate profile content
• ❌ Duplicate account detected

Status Check: View approval status in your dashboard. You'll receive email notification when approved.

Minimum Requirements:

• At least 3 work samples
• Clear, high-quality images/files
• Descriptions for each piece

Best Practices:

1. Diversity - Show range of styles, industries, or project types

2. Relevance - Match portfolio to services you're offering

3. Quality Over Quantity - 6 excellent samples better than 20 mediocre ones

4. Context for Each Sample:

• Project Title - "E-commerce Website for Fashion Brand"
• Client Industry - "Fashion Retail" (keep client anonymous)
• Your Role - "Full UI/UX Design and Frontend Development"
• Challenge - "Client needed mobile-first experience for Gen-Z shoppers"
• Solution - "Designed Instagram-inspired interface with one-click checkout"
• Results - "45% increase in mobile conversion rate"

5. Showcase Process - Include sketches, wireframes, iterations (for designers/developers)

6. Permission - Only include work you have rights to display

What NOT to Include:❌ Stock photos or templates you didn't create ❌ Work without permission from client ❌ Low-resolution or poor-quality images ❌ Unfinished or incomplete projects ❌ Irrelevant work from different field

5 Ways to Get Hired:

1. Browse Project Marketplace

• Visit the "Find Work" section
• Filter by category, budget, duration
• Apply to 3-5 projects daily
• Set up email alerts for new matches

2. Direct Invitations

• Clients invite you based on profile
• Higher conversion rate (40-60%)
• Respond within 24 hours
• Earned through complete profile + good ratings

3. Search Visibility

• Optimize profile with keywords
• Complete skill assessments
• Maintain high ratings (4.8+)
• Stay active (log in daily)

4. Repeat Clients

• 60% of business comes from repeat clients
• Deliver excellent work
• Follow up after project completion
• Ask for referrals

5. TaskLada Promotions

• Featured freelancer spotlights
• Category newsletters
• Social media features
• Blog interviews

Pro Tip: Most successful freelancers combine all 5 methods.

1. Personalized Greeting (1 sentence)

Hi [Client Name], I'm excited about your [specific project] project!

2. Show Understanding (2-3 sentences)

I understand you need [their specific requirement]. This is crucial because [show you understand their business/goal].

3. Demonstrate Experience (2-3 sentences)

I've completed [number] similar projects for [industry]. Most recently, I [specific achievement]. Here are samples: [attach 2-3 relevant portfolio pieces].

4. Your Approach (3-4 sentences)

My process:
1. [Step 1]
2. [Step 2]
3. [Step 3]
This ensures [benefit to client].

5. Timeline & Price (2 sentences)

Timeline: [X days] from project start
Investment: ₦[amount] (includes [what's included])

6. Call-to-Action (1 sentence)

I'm available to start immediately. Would you like to discuss your vision in more detail?

			
Keep It:
			

				
✅ 200-400 words (not too short, not too long)
				
✅ Specific to their project (no copy-paste)
				
✅ Professional but personable
				
✅ Error-free grammar and spelling
				
✅ Include relevant samples
			
			
Avoid:
			

				
❌ Generic templates
				
❌ Talking only about yourself
				
❌ Vague pricing ("negotiable")
				
❌ Over-promising
				
❌ Desperation ("I really need this job")
			


			

Unlimited proposals - Submit as many as you'd like!

Best Practices:

• Quality over quantity
• 3-5 targeted proposals per day better than 20 generic ones
• Personalize each proposal
• Only apply to projects you're genuinely qualified for
• Track your proposal success rate

Proposal Success Rate Benchmarks:

• Excellent: 20%+ (1 in 5 proposals = hire)
• Good: 10-20% (1 in 5-10 proposals = hire)
• Average: 5-10% (1 in 10-20 proposals = hire)
• Needs Improvement: Under 5%

If success rate is low:

• Improve profile completeness
• Add more portfolio samples
• Take skill assessments
• Review and improve proposal template
• Apply to more suitable projects

Typical Timeline:

Within 24 Hours:

• Client reviews your proposal
• May ask clarifying questions
• May send interview invitation

Days 2-7:

• Client compares multiple proposals
• May shortlist 2-5 freelancers
• May conduct interviews

Decision:

• Client selects freelancer
• You receive hire notification
• Escrow funded
• Project begins

Response Rates:

• 40-60% of proposals get viewed
• 10-20% get a client response
• 5-15% result in hire (varies by profile quality)

If Not Selected:

• You won't always get feedback
• Move on to next opportunity
• Track patterns to improve

Tip: Don't wait for responses. Continue applying to new projects while waiting.

Types of Interviews:

1. Message-Based (Most Common)

• Client asks questions via TaskLada chat
• Respond within 2-4 hours
• Provide detailed, thoughtful answers

2. Phone/Video Call

• Client requests call to discuss project
• Confirm date/time promptly
• Use: Zoom, Google Meet, WhatsApp, or phone
• Prepare questions and portfolio
• Dress professionally (for video)

3. Skill Test

• Client may request sample work
• Keep it small and reasonable
• Charge for extensive tests
• Watermark work if concerned about theft

Common Interview Questions:

Experience:

• "Tell me about similar projects you've completed"
• "What's your process for [specific task]?"
• "How do you handle [specific challenge]?"

Logistics:

• "Can you meet our timeline of [X days]?"
• "What information do you need to start?"
• "How do you handle revisions?"

Communication:

• "How often will you provide updates?"
• "What's your availability for calls/questions?"
• "How do you handle feedback?"

Your Questions to Ask:

• "What's the main goal/success metric for this project?"
• "Who is your target audience?"
• "Do you have brand guidelines or preferences?"
• "What's your biggest concern about this project?"
• "Have you worked with freelancers before?"

Yes! There's no limit on concurrent projects.

Recommendations:

Beginners: Start with 1-2 projects

• Learn project management
• Establish workflows
• Build confidence

Experienced: 3-5 concurrent projects

• Diversify income
• Balance workload
• Handle unexpected delays

Full-Time Freelancers: 5-10+ projects

• Mix of sizes and timelines
• Some quick, some long-term
• Strong systems required

Keys to Managing Multiple Projects:

• ✅ Clear timeline planning
• ✅ Under-promise on deadlines
• ✅ Use project management tools
• ✅ Batch similar tasks
• ✅ Communicate proactively with all clients
• ✅ Know your limits

Warning Signs You Have Too Much:

• Missing deadlines
• Quality suffering
• Constant stress
• Client complaints
• Declining work-life balance

Tip: Better to do 3 projects excellently than 10 poorly.

Primary Method: TaskLada messaging system

Why Use TaskLada Chat:

• ✅ All communication documented
• ✅ Protection in disputes
• ✅ File sharing built-in
• ✅ Secure and encrypted
• ✅ Notification alerts

Before Work Starts:

1. Message client immediately
2. Explain reason professionally
3. No penalty to reputation
4. Client receives full refund

After Work Starts:

• ⚠️ Serious impact on reputation
• ⚠️ May affect future opportunities
• ⚠️ Client may leave negative review
• ⚠️ Escrow handled case-by-case

Valid Reasons for Cancellation:

• Emergency or illness
• Client changed scope dramatically
• Client unresponsive
• Payment issues
• Safety concerns

How to Cancel:

1. Go to project dashboard
2. Click "Request Cancellation"
3. Select reason
4. Explain situation
5. Client must approve or TaskLada mediates

Better Alternative: Negotiate project extension or find replacement freelancer.

Impact on Stats:

• Completion rate decreases
• May trigger account review if frequent
• Harder to win future projects

Tip: Only accept projects you're confident you can complete.

Yes! You can update most profile information anytime.

Editable Anytime:

• ✅ Profile photo
• ✅ Headline
• ✅ Bio/description
• ✅ Portfolio samples
• ✅ Skills
• ✅ Hourly/project rates
• ✅ Availability status
• ✅ Work preferences

Requires Verification to Change:

• ⚠️ Full name (must match ID)
• ⚠️ Date of birth
• ⚠️ Bank account details

Cannot Change:

• ❌ Email address (contact support for special cases)
• ❌ Account creation date
• ❌ Past reviews and ratings
• ❌ Completed project history

Best Practices:

• Update portfolio monthly with recent work
• Refresh bio seasonally to stay current
• Adjust rates as you gain experience
• Keep skills list current

How to Edit:

1. Go to Profile Settings
2. Click section to edit
3. Make changes
4. Click "Save Changes"
5. Changes appear immediately

How does the rating system work?

5-Star Rating System:

After each project, clients rate you on:

1. Quality of Work (40% weight)

• Meets requirements
• Attention to detail
• Professional standards

2. Communication (25% weight)

• Response time
• Clarity
• Professionalism

3. Timeliness (20% weight)

• Meets deadlines
• Delivers on time

4. Professionalism (15% weight)

• Attitude
• Handles feedback well
• Overall experience

Your Overall Rating:

• Average of all project ratings
• Displayed on profile (e.g., 4.9 ⭐)
• Weighted toward recent projects (last 12 months count more)

Rating Categories:

• 5.0 ⭐⭐⭐⭐⭐ - Exceptional (Top 5%)
• 4.8-4.9 ⭐⭐⭐⭐ - Excellent (Top 15%)
• 4.5-4.7 ⭐⭐⭐⭐ - Very Good (Top 35%)
• 4.0-4.4 ⭐⭐⭐ - Good (Average)
• Below 4.0 ⭐⭐ - Needs Improvement

Yes. As an independent contractor in Nigeria, you're responsible for reporting and paying taxes on your freelance income.

Important:

• TaskLada does not withhold taxes
• You must report income to FIRS (Federal Inland Revenue Service)
• Keep records of all earnings
• Consult a tax professional

Tax Considerations:

• Income tax rates vary by earnings level
• May need to register for TIN (Tax Identification Number)
• Quarterly or annual tax filing
• Business expenses may be deductible

TaskLada Provides:

• Annual earnings summary
• Transaction history
• Downloadable tax reports

Disclaimer: TaskLada does not provide tax advice. Consult a qualified accountant or tax advisor for your specific situation.

• All project payments must go through escrow system
• Cannot pay freelancers directly from wallet

How do I track my earnings?

Earnings Dashboard Includes:

Overview:

• Total earnings (all-time)
• Available balance (ready to withdraw)
• Pending balance (in escrow)
• This month's earnings
• Last month's earnings

Transaction History:

• All payments received
• Withdrawal history
• Service fees paid
• Date, amount, project details
• Downloadable reports

Analytics:

• Earnings trends (daily, weekly, monthly)
• Top clients
• Top services
• Average project value
• Earnings by category

Tax Reports:

• Generate annual earnings reports
• Breakdown by project
• Service fees summary
• Export to Excel/PDF

Access: Dashboard → Earnings → View Reports

Not currently available.

TaskLada wallets are for:

• ✅ Receiving project payments
• ✅ Withdrawing to your bank account
• ❌ Not for peer-to-peer transfers
• ❌ Not for purchasing goods/services outside platform

Why:

• Prevents fraud and money laundering
• Maintains clear audit trail
• Complies with financial regulations
• Protects user security

Minimum Withdrawal: ₦5,000

• Keeps transaction fees economical
• Can withdraw more at any time

Maximum Limits:

Verified Accounts:

• Per transaction: ₦5,000,000
• Per day: ₦10,000,000
• Per month: Unlimited

Unverified Accounts:

• Per transaction: ₦50,000
• Per month: ₦100,000
• Must verify ID for higher limits

No Limits On:

• Number of withdrawals
• Wallet balance size
• Earnings accumulation

To Increase Limits:

1. Complete ID verification
2. Link bank account
3. Maintain good standing (no disputes)

Standard Withdrawals: ₦0 (FREE!)

• Processing time: 0-2 hours
• Unlimited withdrawals per day
• No minimum balance required

Urgent Withdrawals: ₦500

• Processing time: Under 1 hour
• For time-sensitive needs
• Available 24/7

No Hidden Fees:

• ✅ No percentage-based fees
• ✅ No daily/monthly withdrawal limits (for verified accounts)
• ✅ No account maintenance fees
• ✅ No inactivity fees

Third-Party Fees:

• Some banks may charge receiving fees (rare)
• Check with your bank's fee structure

Simple 3-Step Process:

Step 1: Check Wallet Balance

• Go to "Earnings" dashboard
• View available balance
• Minimum withdrawal: ₦5,000

Step 2: Add Bank Account (One-time setup)

• Click "Withdraw Funds"
• Enter bank details:
  • Bank name
  • Account number
  • Account name
• Verify with OTP sent to phone

Step 3: Request Withdrawal

• Enter amount to withdraw
• Review processing time
• Confirm withdrawal
• Track status in dashboard

Processing Times:

• Standard: 0-2 hours (Free)
• Urgent: Under 1 hour (₦500 fee)

Supported Banks: All Nigerian commercial banks (GTBank, Access, First Bank, UBA, Zenith, etc.)